powered by Pro Mach video

Pro Mach Web Site
ProCustomer Industry Leading Aftermarket Support
Allpax Retort Sterilization & Automation Systems
Axon Shrink & Stretch Sleeve Application Systems
Benchmark Food Distribution & Loading Systems
Brenton Case & Tray Packing & Robotic Systems
Currie by Brenton Conventional & Robotic Palletizing Systems
Dekka Case Taping Systems
Edson High Performance Case & Tray Packing Systems
EOL Packaging End of line Applications & Systems
EPI Labelers Flexible Packaging Labeling Systems
Federal Liquid Filling & Capping Systems
Flexible Packaging Flexible Packaging Applications & Systems
FLtecnics Rollstock Pouch Packaging Systems
Greydon Flexible Packaging Coding Systems
ID Technology Labeling, Marking & Coding Systems
Inever Stickpack & Sachet Packaging Systems
IPak Machinery Tray & Bliss Forming Systems
Jalbert Automation Services
KLEENLine Sanitary Product Handling Systems
LSI Pressure Sensitive Labeling Systems
Matrix Vertical Form Fill Seal Systems
NJM Packaging Pharmaceutical Packaging Systems
Orion Packaging Stretch & Pallet Wrapping Systems
Ossid Tray Packaging & Weighing Systems
Pace Packaging Bottle Unscrambling & Orienting Systems
Pacific Packaging Viscous Filling & Capping Systems
P.E. Labellers Decorative Labeling Systems
Rennco Vertical Bagging & Heat Sealing Systems
Roberts PolyPro Bottle & Box Handles & Application Systems
Shuttleworth Conveying & Material Handling Systems
Southern Packaging Rollstock Pouch Packaging Systems
Tekkra Shrink Bundling Systems
Texwrap Shrink Wrapping Systems
Toyo Jidoki Pre-Made Pouch Packaging Systems
Weiler Labeling Labeling & Serialization Systems
Wexxar/BEL Case Forming & Sealing Systems
Zalkin Americas Capping & Cap Handling Systems
Zalkin EMAA Capping & Cap Handling Systems
Zarpac Engineering & Integration Services

Powered by Pro Mach

Printer Service – How Do You Choose?

service2Over the last year or so, some of the printer manufacturers have made the move to introduce on-site service support of their own. These are offered either directly through the printer manufacturer or by their resellers – usually resellers who have not made the investment to set up a service team of their own.

On the face of it, this might seem to be a good idea to get the actual manufacturer involved in supporting your labeling operations.

In real life it is not so simple.

None of the large companies such as Zebra, Intermec or Datamax has a service team of their own – they outsource their on-site service work to a third party.

This means that the technician that shows up to work on your barcode printer probably has not been through manufacturer certification training and might even be a photocopier service guy with little or none barcode printer experience.

service1Here at Winco ID we are really proud of the great folks in our service team. The Winco technicians are factory trained and certified by the big printer companies such as Zebra, Intermec and Datamax. While this represents a big expense for a small company such as Winco, we feel this is essential to provide a high quality level of support.

By the way, a really important feature of the Winco service plans is that they include regular visits for preventative maintenance. We believe that is is better to stop problems occurring the first place than trying to fix them afterwards. Not all manufacturers plans include this important feature.

Should you be located in our service area and purchase a Winco service plan, your labeling operations will be taken care if by our own team – everyone is a Winco employee, dedicated to growing our business by taking care of our clients.

We support a lot of thermal bar code label printers all over New England and beyond.

So the next time an AIDC VAR tries to sell you a Zebra, Datamax or Intermec service plan, don’t assume that the technician will be an employee of the manufacturer or even that they have gone through factory training. The best way to ensure properly trained and certified technicians is to insist on a Winco ID service plan.

Are you having trouble keeping up with maintenance on your printers or do you have printers and scanners sitting in a corner because they need repairs? We can help.

Call me at 603-598-1553 x237 and I’ll show you how we can help you control these costs and improve productivity.

Share Button

Comments

  1. Completely agree! We are a UK reseller & integrator of labelling machinery from Zebra, Avery Dennison & Sato. Like you, we are the guys dealing with the real-life problems that customers face daily. I find that we often know more about the internal workings of these machines than the original manufacturer themselves!

  2. Hey Phil, thanks for visiting.

    It's funny, the guy who performs the service in our area for the Zebra and Intermec service plans is someone we know who has not been trained by either company.

    Looking at your site, I love you 2-year on-site warranty. It's tough to set yourself apart these days, but that's a great idea.

    Cheers!
    David

Trackbacks

  1. […] you leave this post, be sure to catch Printer Service – How Do You Choose? If you are purchasing a new printer or would like to compare your service, please give use a call […]

Speak Your Mind

*