Should I Get a Service Plan?

sv_onsite5You might think that buying a service plan is an unwise investment. After all, hardware is expensive enough, and why pay more when the manufacturer’s warranty will cover your purchase?

When deciding whether or not you should purchase a service plan from Winco ID, think about this; the manufacturer’s warranty might not cover a problem with your new printer if you’ve improperly installed a part, if you’ve modified the printer, or if you’ve improperly used the printer. If you have a problem and ship the printer back to the manufacturer for warranty service or replacement and they determine that the product is not defective, then you must pay the shipping and handling costs. In addition, you have the extended downtime associated with that out-for-repair printer.

That is why you need a service plan from Winco ID. We can offer benefits that extend beyond the manufacturer’s warranty and give you services not covered by the warranty.

We can cover a particular defect or problem that the manufacturer’s warranty won’t. What happens if something that is not covered by a warranty fails. With one of our plans, a technician will come to your plant and replace that part right away. If you’d rather do the repair yourself, then we can ship the part to you.

We can offer expert consulting on using your printer. You might be unfamiliar with a new printer, or you might run into problems with poor print quality. Isn’t it good to know that you can call someone and have them help you out? We can advise you on the proper ribbon and label combinations, or give you simple maintenance tips that’ll give you clean, readable labels.

We have professional, factory-trained technicians. Our technicians are top-notch and dedicated to helping you get the most from your products. When you call us for service, your problem becomes our priority and we can fix or replace whatever is wrong to get you going again.

We can address small problems before they become big ones. Our preventative maintenance is the key to making sure that your printing operations are successful during the lifetime of the service plan. Our technicians will inspect and clean every printer and replace any parts that are showing signs of wear. The result ­- printers that produce good quality printed labels every time.

We have many plans to suit your needs. Our service department offers a variety of printer repair and preventative maintenance plans, and we can help you decide which is best for you.

Our service plans are a wise investment that offer extended benefits. It makes sense to pay a little more now for a service plan and avoid spending more later. Give us a call at (603) 598-1553, ext 237 and we can talk about a plan that works best for you.



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