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Changes to Teklynx LabelView Licensing

Teklynx LABELVIEW 10Honestly, there are times when software companies can drive you crazy.

Teklynx is the latest one to do this for me, with the release of the new LabelView 10. While we were pleased to see the new version 10, especially having had to deal with LabelView 9, the change to the licensing caught us and some of our clients by surprise.

With previous versions, it was perfectly possible to install the keyless version of LabelView Pro onto a PC that didn’t have Internet access. Simply put the installation files onto a USB key, install onto the client computer and activate over the phone – no worries!

Well, sorry – you can no longer do this with LabelView 10. For the keyless version to work, it needs to have a constant Internet connection. The Teklynx support guy told me that if the connection is dropped, the software will revert right back to demo mode.

I have no idea as to why this inconvenient change was made (I have a feeling it wasn’t just to annoy me!), but at least there is a workaround.

The solution is to avoid the keyless LabelView and get the option for the old style USB dongle key – yes, I thought these things were a thing of the past as well, but not at Teklynx it seems! As if this isn’t painful enough, the list price of the USB key option just happens to be $100 more expensive than the keyless.

So whether you are an end user of LabelView, or a Teklynx reseller, make sure to check that the computer has Internet access, otherwise pay the extra $$ and get the retro style USB key. You can check out the updated LabelView system requirements on their site.

Need to get hold of LabelView 10? We’ll be happy to help you, but go and check on the Internet connection first!

Update: I had a nice conversation with Laura Henderson, the boss at Teklynx, who explained that the information we were given wasn’t quite correct and that there is indeed a solution to the no-Internet situation.

Anyone purchasing the keyless version of LabelView and wanting to run it on a PC with no Internet connection, needs to contact Teklynx customer service at (414) 837-4800 and the folks there will get it sorted. See Laura’s post in the comments below…

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Comments

  1. Laura Henderson says:

    I just spoke with David and want to clarify; this information is not entirely accurate.

    It does sound like there was some miscommunication with our tech support and a
    WincoID customer.  

     We do offer an immediate solution to all customers who experience an internet
    issue or do not have an internet connection. Additionally, the software runs
    for 7 days without a connection. 

    The reason for this change is that TEKLYNX is now able to offer annual
    subscription as a licensing option. This allows customers a much lower cost of
    entry bundling services, maintenance and technical support.  The feedback from the market surrounding LABELVIEW 10 and the offering of subscription is extremely positive.

    If youhave questions, please feel free to call Laura Henderson, Managing Director  414-837-4800

  2. Thanks for clarifying this, Laura.

    This is good to know as we move forward and get more of our clients updated to LabelView 10.

    I’ll also add this information to the original post so that any readers who are looking to use LV10 know what their options are.

    Oh, I edited your post because the formatting was a little odd – didn’t change any text.

  3. we have had so many problems with teklynx and their lack of customer service. this new change has been the most disheartening to date.

  4. David Holliday says:

    Yeah, we really struggled with some of the updated versions over the last couple of years.
    Personally, I don’t use Teklynx products too much these days although it does seem that the newer ones (designed for Windows 7 & 8) are back on track.

Trackbacks

  1. […] for fun, here’s a real life example. I wrote in this post about how Teklynx have changed their software licensing so that a constant Internet connection is […]

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